Top 5 Drawbacks of In-house IT Support Team

Choosing between the in-house IT team or outsourcing your IT operations can be a confusing decision. Also, it’s important to rely on a highly efficient IT team to save your business from major setbacks. Importantly, IT outages are very costly regardless of the market you are in. According to a report, businesses in the UK lose £4000 – 200,000 in only an hour due to unexpected system outages.

This is a critical that businesses should consider in today’s digital age. Customers are likely to do business with a brand that provides seamless services. Therefore, to compete in this competitive landscape of businesses, you must ensure your system is 100% uptime. This totally depends on your IT team and its depth of knowledge and expertise. If they have a vast knowledge of the industry, they can alleviate risk factors that can impact your business growth.

Here are the 5 drawbacks of an in-house IT support team to help you consider an alternative.

Why Must Your IT Support Team Be Self-Sufficient?

Technology is constantly evolving, and businesses are embracing new solutions to transform their business. While the change is inevitable, your IT team must have extensive industry knowledge to keep everything maintained. Therefore, when you have a self-sufficient IT team in place, you don’t have to worry about any outage concerns. Thus, you can focus on expanding your portfolio of services with the least risk of technical failures that can affect your workforce efficiency.

Let’s dig deeper into the drawbacks of having an in-house IT support team.

1.      Only Covers 9-5

Organizations can encounter both hardware and technical difficulties from time to time. While the chances of system failure are always present, it’s important to ensure your team is available round-the-clock. However, in most organizations, IT teams stay only in the office until other teams are working.

Therefore, if your office follows the usual shift schedule, like 9-5, your business is at risk of encountering an outage. This is crucial for specific industries, as some businesses must be operating 24/7 to keep their customers engaged. Considering these concerns, businesses refer to IT support companies in UAE to get a professional team that is available 24/7 to alleviate system faults as they arise.

2.      Costs of Hiring and Training

Hiring and training are other major drawbacks of having in-house IT support. Specifically, only a two-person team can cost you capital to take care of your IT infrastructure. Knowing this, it can be a considerable factor, specifically for small businesses looking to minimize their expenses.

However, when you don’t rely on an in-house team, you are free from the hurdles of training and expanding your capabilities. This not only saves your time but also helps you save your finances from the high salaries of IT technicians. Considering this, when you outsource an IT team, you get access to highly qualified IT experts without overspending.

3.      Limited Resources

IT team’s ability to provide comprehensive solutions to your organization depends on the availability of resources. This makes your business prone to certain failures that can affect your workplace operations continuity. Along with that, it can prolong your system outage time, which can drastically impact your reputation.

Therefore, to alleviate system technical and hardware failures in a timely manner, IT support teams must have everything equipped. While this remains unachievable in in-house IT teams, it can keep your business at risk of going down. Thus, most businesses rely on professional IT teams that have access to a vast range of resources to quickly fix potential errors.

4.      Low Retention Rate

The major risk of having an in-house IT team is your employees can quit at any time without a proper notice period. This can be crucial at times when your business is working on an important project. A low retention rate will cause you to re-hire a new employee to replace, which can lead to additional expenses.

Also, a new recruitment may take time to make employees better understand your network infrastructure. Therefore, businesses with a poor IT support team retention rate can lead to huge setbacks. Considering this, you can opt for an alternative and outsource IT services to address these concerns.

5.      Skill Gaps

Every business has its unique goals to achieve. Therefore, the change in business strategies to achieve those goals is inevitable. The change can also impact your daily operations and might change the way they are approached. Therefore, if your IT team doesn’t expand its capabilities as your business scales, you can be prone to system failures.

However, when you look for professional IT service providers, they already have in-depth knowledge about the industry. Additionally, they keep an eye on current trends in the market and expand their capabilities accordingly. Therefore, companies seek solutions from IT support companies in UAE to ensure their business is free from the risk of going down.

Where Can You Get a Professional IT Support Team?

Minimize the risk of potential errors and system failures in your organization with skilled IT technicians. Keep your operations streamlined without being interrupted by frequent crashes. Contact now to get tailored IT support services for your business needs.

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