DIYHealth & Medicine

Point Click Care: A legacy of innovation in senior care technology

Point Click Care: Cloud-Based EHR and Care Management Platform

Introduction of Point click care

Point Click Care, a leader in long-term care technology, emerged over 25 years ago to address fragmented communication in healthcare. Founded in Canada, they strategically expanded to the US market and championed cloud-based solutions.  This foresight and focus on user needs have made them the leading healthcare technology platform in North America,  used by over 27,000 long-term care providers and major healthcare players. Committed to value-based care, Point Click Care remains a private company shaping the future of senior care.

Step by step login method of Point click care

Here’s how to log in to Point Click Care:

  1. Open your web browser.
  2. Navigate to the login portal:  In the address bar, type and press Enter. This will bring you to the official Point Click Care login page.
  3. Enter your credentials: Locate the two designated fields for login information. You’ll need to enter the following:
    • Organization code and Username: Combine them into one field, separated by a period (“.”) For instance, if your organization code is “ABC” and your username is “john.smith”, enter “ABC.john.smith”.
    • Password: Input your unique password in the designated password field. Remember, PointClickCare uses case-sensitive passwords, so ensure you enter the correct capitalization.
  4. Click Login: Once you’ve filled in both fields accurately, click the “Login” button. This will initiate the login process and authenticate your credentials.

Troubleshooting in Point click care

Here are some steps you can take to troubleshoot common PointClickCare issues:

1. Basic Checks:

  • Internet Connectivity: Verify a stable internet connection on your device. A weak or lost connection can cause various issues within PointClickCare.
  • System Maintenance: Check PointClickCare’s status page (if available) for any scheduled maintenance that might be causing temporary glitches.
  • Browser Compatibility: Ensure you’re using a compatible web browser with the latest updates. Outdated browsers might have compatibility issues with PointClickCare.
  • Clear Cache and Cookies: Sometimes, corrupted cache or cookies can lead to problems. Try clearing your browser’s cache and cookies, then relaunch PointClickCare.

2. Point Click Care Support:

  • Knowledge Base: PointClickCare offers a comprehensive knowledge base with articles and tutorials on various functionalities and troubleshooting steps. Search for your specific issue within their knowledge base.
  • Support Portal: If the knowledge base doesn’t resolve your issue, explore PointClickCare’s support portal. You might find additional resources or contact information for technical support.
  • Contact Support: PointClickCare likely offers a support phone number or email address for contacting their technical support team directly. They can provide more specific guidance based on your situation.

3. Additional Tips:

  • Error Messages: Pay attention to any error messages displayed on the screen. These messages often contain clues about the nature of the problem and can guide you towards a solution.
  • Specify the Issue: When seeking help, clearly describe the problem you’re encountering. This will allow support personnel to assist you more efficiently.
  • Restart Device: A simple device restart can sometimes resolve temporary glitches.

Features of Point click care

Point Click Care offers a robust platform designed to streamline operations and improve care within long-term care facilities. Here are some key functionalities:

  • Administrative Automation:
    Manage admissions, billing, referrals, and staff scheduling efficiently.
  • Enhanced Clinical Care:
    Utilize electronic health records, care planning tools, and streamlined medication management for better resident care.
  • Focus on Seniors:
    Conduct specialized assessments, manage MDS processes, and access caregiver training resources.
  • Additional Features:
    Document care at the bedside, generate insightful reports, integrate with other systems, and prioritize data security.

These features empower facilities to deliver exceptional care, optimize workflows, achieve better financial performance, and improve staff and family communication. Point Click Care becomes a central hub for long-term care success.

Benefits of point click care:

PointClickCare offers a range of benefits that streamline operations and improve care quality for long-term and post-acute care facilities:

  • Resident Care:
    PointClickCare’s centralized EHR system ensures all resident information, care plans, and progress notes are readily accessible to authorized caregivers. This facilitates better care coordination, reduces the risk of errors, and allows for more informed decision-making.
  • Improved Efficiency:
      Say goodbye to scattered spreadsheets and fragmented workflows. PointClickCare integrates various functionalities, allowing staff to manage resident care, finances, and communication from one central platform. This saves time and reduces administrative burdens.
  • Use in Finances:
      PointClickCare simplifies billing and reimbursement processes. Its robust financial tools help track payments, identify potential issues, and ensure accurate coding. This translates to fewer headaches and improved cash flow for your facility.
  • Stronger Care Team Collaboration:
    Secure communication features within PointClickCare enable seamless collaboration among nurses, therapists, doctors, and other care team members. Real-time information sharing promotes a more unified approach to resident care.
  • Financial Performance:
      By improving efficiency and streamlining finances, PointClickCare can contribute to a stronger financial bottom line for your facility. Reduced administrative costs, improved billing accuracy, and better resource allocation can all have a positive impact.
  • Regulatory Compliance:
      PointClickCare helps facilities stay up-to-date with regulatory requirements. The platform offers tools and features that facilitate compliance with HIPAA, Medicare, and Medicaid guidelines.


  1. What is Point Click Care?
    Point Click Care is a cloud-based software platform specifically designed for long-term and post-acute care providers.
  2. Who uses Point Click Care?
    Point Click Care is used by various long-term care facilities, including skilled nursing facilities, assisted living communities, home health agencies, and continuing care retirement communities (CCRCs).
  3. Is Point Click Care secure?
    Yes, Point Click Care prioritizes data security and ensures compliance with HIPAA and other relevant healthcare regulations.
  4. Can I access PointClickCare from my personal device?
    It depends on your facility’s policies. Some facilities allow access from personal devices, while others might require using a work computer or a specific device issued by the facility.
  5. Does Point Click Care offer training?
    Yes, Point Click Care likely provides training resources and support for users to learn how to navigate the platform effectively.


Point Click Care empowers long-term care facilities with a feature-rich software platform. It simplifies workflows, fosters care team collaboration, and leverages data to enhance resident care. From automated billing to electronic health records, Point Click Care offers both operational efficiency and improved resident outcomes. While the cost varies by facility size, Point Click Care represents a strategic investment in quality care and financial performance. By optimizing operations and prioritizing resident well-being, Point Click Care positions facilities for success in the ever-changing healthcare landscape.

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