The ITIL® 4 Specialist: High-velocity IT module is a critical part of the ITIL 4 intermediate-level curriculum, focused on helping organizations adapt and thrive in today’s fast-paced digital world. This module offers a comprehensive guide to best practices for delivering rapid services, utilizing advanced technology, and achieving successful digital transformation. Designed to equip organizations with the necessary tools and strategies, the module enables them to excel in a business environment marked by rapid changes. By adopting the principles and practices covered in this course, organizations can not only survive but also thrive amidst digital disruption, driving value through innovative service delivery.
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Key Features of the ITIL® 4 Specialist: High-velocity IT Course
- Digital Transformation Emphasis: This module is heavily focused on digital transformation, providing organizations with the skills and strategies needed to effectively navigate and leverage digital technologies. It covers how to embrace digital disruption, harness technology for innovation, and create business value in a rapidly evolving landscape.
- Agile and Lean Integration: The course incorporates agile and lean principles into IT service management, promoting agility, adaptability, and continuous improvement. These practices enable organizations to respond swiftly to market changes, deliver value faster, and optimize processes for greater efficiency.
- Customer-Centric Service Delivery: A key emphasis of this module is on adopting a customer-centric approach to service delivery. It offers guidance on understanding customer needs, delivering outstanding experiences, and developing digital products and services with a strong focus on value creation.
- Enhanced Collaboration and Integration: The module underscores the importance of breaking down organizational silos, fostering cross-functional collaboration, and aligning business and IT objectives. This ensures a unified approach to service delivery and promotes a culture of collaboration.
- Digital Product Lifecycle Management: Introducing the concept of the digital product lifecycle, this module provides best practices for managing digital products and services from conception through development, deployment, operation, and ongoing refinement. This approach helps organizations deliver value quickly while maintaining high standards of quality and reliability.
- DevOps and Automation: Emphasizing DevOps principles, the module focuses on the integration of development and operations teams, as well as the use of automation and continuous delivery. This enables organizations to streamline processes, enhance collaboration, and deploy services more rapidly and reliably.
- Culture of Continuous Improvement: The course promotes a culture of ongoing improvement, encouraging organizations to adopt feedback loops, measurement, and monitoring to drive continuous enhancements and optimize service delivery.
- Certification: Upon successful completion of the ITIL 4 Specialist: High-velocity IT module, participants are awarded a certification that validates their understanding of high-velocity IT concepts and practices. This certification is a recognized credential for professionals and organizations aiming to excel in the digital age.
Learning Objectives
The ITIL® 4 Specialist: High-velocity IT course delves into the practices and principles necessary for delivering rapid services in the digital era. The primary objectives include:
- Comprehending High-Velocity IT Concepts: Gain a deep understanding of the importance and impact of high-velocity IT in the digital age. Learn about the unique characteristics and challenges of managing IT in an environment marked by rapid change.
- Mastering the Digital Product Lifecycle: Learn the phases of the digital product lifecycle, from conception and development to operation and continuous improvement. Understand how to effectively manage this lifecycle to deliver value and meet organizational goals.
- Understanding the Role of Digital Transformation: Explore the critical role of digital transformation in helping organizations stay competitive and responsive to changing customer demands. Learn about the drivers, challenges, and benefits of digital transformation.
- Integrating Agile and Lean Practices: Discover how to incorporate agile and lean practices into your organization’s operations to enhance responsiveness, efficiency, and effectiveness. Learn to apply these principles for the rapid delivery of IT services.
- Applying ITIL Practices in High-Velocity IT: Understand how to adapt and integrate traditional ITIL practices with agile and lean methodologies in high-velocity IT environments to optimize service delivery.
- Promoting Collaboration and Integration: Learn the importance of fostering collaboration and integration across teams, departments, and the entire organization. Understand how to cultivate a culture of collaboration and ensure effective communication and decision-making.
- Leveraging Automation and Tools: Explore the role of automation and tools in accelerating IT service delivery. Learn how automation can enhance efficiency and streamline processes.
- Mastering Measurement and Reporting: Gain insights into the measurement and reporting practices essential for high-velocity IT. Learn how to define and use metrics to monitor performance, drive improvement, and demonstrate value.
- Exam Preparation: The course content is designed to prepare participants for the ITIL® 4 Specialist: High-velocity IT certification exam, equipping them with the knowledge and skills needed to pass the exam successfully.
Target Audience
The ITIL 4 Specialist: High-velocity IT module is ideal for individuals and organizations involved in IT service management and digital transformation. The module is particularly relevant for the following roles:
- IT Managers and Leaders
- IT Service Managers
- IT Professionals and Practitioners
- Digital Transformation Teams
- Business Managers and Executives
- IT Consultants and Service Providers
This course is perfect for professionals looking to enhance their expertise in managing high-velocity IT environments and drive digital transformation within their organizations.
