How to Fix QuickBooks File Doctor Has Stopped Working Error?

Intuit QuickBooks is a comprehensive software solution that caters to the financial needs of small and medium-sized businesses. Its features include merchant services, product & supplies management, training solutions, marketing tools, and more. The application is tailored to various industries and their unique requirements. With this software, you can efficiently handle customers and vendors, keep track of expenses, monitor job status and change orders, and generate invoices and reports, among other capabilities. Additionally, QuickBooks offers many other features that add value to its functionality.

There are, however, times when QuickBooks gets stuck with nasty errors that prevent users from using it smoothly. In such cases, Intuit’s File Doctor can help QuickBooks. However, sometimes it faces difficulties such as the “QuickBooks File Doctor not working” error. In this article, we will find out why and how to solve this error.

How Do I Fix the “QuickBooks File Doctor Stopped Working” Error?

File Doctor software combines the “QuickBooks 2014 R4” application with other newer versions of QuickBooks. It is designed by Intuit to fix minor glitches and errors within QuickBooks. The software has been reported to stop working, crash, hang, or show an exception at times. When such an occurrence occurs, the application will display an error saying, “File Doctor is not working”.

Here are reasons why

It is common for this utility to stop working properly at times due to the following reasons:

1. The incorporated files are being accessed by you.
2. Trying to restore files, but it doesn’t work.
3. The files have been updated.
4. When you attempt to convert the old version of the company files over the network, you may encounter this error.
5. When you miss out on a few QuickBooks files during the installation phase.
6. Errors occur when files are damaged, misplaced, or corrupted.
7. The QBW files must be fixed to fix the issue.

Here are some solutions to this problem

Solution 1: Manually launch QuickBooks file doctor

In some cases, the problem can be as simple as a fault in the launch command receiving end. Try launching the application manually as shown below.

1. Once the application is launched, wait until the ‘No Company Open’ screen appears.
2. Select File -> Utilities -> ‘Repair File and Network Problems’.
3. The QuickBooks file doctor restarts the application with administrator rights after clicking OK in the dialog box.
4. Click Yes in the dialog box that appears.
5. Open the QuickBooks file doctor application by clicking the wrench icon.
6. Using your user credentials, log into your file. QuickBooks file doctor will now begin repairing your file.
7. Select ‘File Diagnosis Only’ from the Advanced Settings menu.
8. Next, click here.
9. Once the system prompts you, open your file and check for any issues or repairs that need to be made.

Proceed to the next solution if this method fails to resolve the error.

Solution 2: Restore the backup of the corrupted QBW file

Occasionally, QuickBooks file doctor fails to launch automatically, displaying an error message. To resolve this, follow these steps:

1. If you have damaged files, you must first create a backup. The backup helps to replace the corrupted files with the saved versions.
2. To open or restore a company, open QuickBooks and click on the “File” option.
3. By clicking on the “Open or Restore a Backup Copy” option, you can now proceed by clicking on the “Next” button.
4. Choose “Local Backup” and click “Next”.
5. You must browse and select the backup file location from a drop-down menu.
6. Select the file with a “.QBB extension”, click “Open”, and finally click “Next”.
7. You can select the location for restoring the files from a “Save In” drop-down menu.
8. If you enter ‘QBW’ in the name field, a “Save as” field will automatically appear.
9. To complete the restoration process, you must press the “Save” button.

Alternatively, you can use the “Auto Data Recovery” option if the above steps do not work.

Solution 3: Use auto data recovery

As soon as QuickBooks files are generated, the ADR (Auto Data Recovery) functionality examines them automatically. A backup is automatically created in the Auto Data Recovery folder for files that are working without any errors. As long as QuickBooks is open, the backup is stored.

If the error still exists, you can use this option to recover the files and restore them to their previous state.

Solution 4: Turn off hosting mode and configure antivirus software

For File Doctor to work properly on your system, you need to turn off your system’s hosting mode. In addition, you need to set your Security Firewall to allow remote connections. Follow the instructions below if you are using McAfee antivirus software:

1. Click on ‘Web & Email Protection’ in McAfee software.
2. Go to Firewall. Click on Ports and System Services. Click on ‘Add’.
3. Under Services Name, type eMule. In Local TCP/IP ports, type your QuickBooks TCP data.
4. Type the TCP data for your QuickBooks application under Local UDP Port.
5. Choose All PCs under Open ports to.
6. Finally, click on the Save button and restart your computer.

After configuring antivirus software as required, if you still encounter the error, you can contact the customer executive staff for further assistance, and they can provide a complete resolution.

Conclusion!!

The mentioned repair procedures, which utilize QuickBooks Repair software, are typically effective in resolving severe/critical QuickBooks errors. The likelihood of encountering an error is correlated to the size of the files on the network. In situations where these files are large, there is a possibility for the software to crash or freeze; however, this can be easily rectified by implementing the solutions described earlier. In case none of these solutions work, it is advised to seek assistance from the Intuit support team. Relevant information such as product version and specific issues should be communicated when contacting them.